EVV
HHAeXchange Enhances EVV Compliance Reporting for Agencies
December 20, 2024HHAeXchange recently released an important update to its Electronic Visit Verification (EVV) Compliance Reports, offering agencies deeper insights into their compliance performance. What’s New? As of December 20th, 2024, a…
Introducing the first-of-its-kind Homecare Benchmarking report, presented by Caribou, PHA, and HHAeXchange
October 20, 2024In the ever-evolving homecare industry, understanding key performance metrics is crucial for agencies to thrive and provide the highest quality of care. To support Pennsylvania’s home care agencies, the Pennsylvania…
Are You FLSA Compliant with Travel Time, Break Time, and Off Duty Time? Turn on this HHAeXchange Feature!
October 20, 2024Consider this scenario: A home care worker has a 30-minute gap between two clients. It takes them 15 minutes to travel between the two cases. You already know that the…
HHAeXchange is hosting a special Caregiver Award initiative in honor of National Homecare & Hospice Month, and we encourage you to get involved! This is a wonderful chance to highlight…
HHAeXchange Acquires Sandata
October 6, 2024On October 3, 2024, HHAeXchange CEO, Paul Joiner, announced the acquisition of Sandata Technologies. As a leading home care software solution in Pennsylvania for providers and managed care organizations, HHAeXchange’s…
EVV Compliance Rates Are Increasing to 85%!
September 20, 2024This is a reminder that the EVV Compliance rate for home health and personal care services is increasing from 50% to 85% on January 1, 2025. Providers should be working diligently…
Last week, PHA held a hybrid EVV Compliance Collaborative event, with 225 attendees gathering to discuss crucial updates and strategies for Electronic Visit Verification (EVV) compliance. A huge thank you…
85% EVV Compliance or Bust! New DHS Bulletins Released
September 6, 2024On August 23, 2024, an EVV bulletin was released by the Department of Human Services, with OLTL, ODP and OMAP Deputy Secretaries all signing on to the bulletin. The bulletin, entitled…
Aetna and HPP: LTSS Credentialing Contacts
September 6, 2024On August 22, 2024, The Department of Human Services (DHS) announced applicants selected through a Request for Applications (RFA) process to administer Pennsylvania’s Community HealthChoices (CHC) program, the Medicaid managed care program that covers adults…
Highmark Announces Move to HHAeXchange for EVV
September 6, 2024Last week Highmark Wholecare shared a communication with its provider network announcing a transition to HHAeXchange effective November 1, 2024 from their current payer-sponsored Electronic Visit Verification (EVV) system, Netsmart….
ODP Releases Updated EVV Guidance
August 16, 2024The Office of Developmental Programs (ODP) has released Version 3.0 of its Comprehensive Guide to Electronic Visit Verification (EVV), and it’s packed with updates to make navigating EVV requirements easier:…
As Pennsylvania prepares to move to an 85% threshold for EVV compliance on January 1, 2025, PHA is committed to helping you stay prepared. If you missed our review in…
AmeriHealth Caritas/Keystone First Provides PHA Clarification on Manual Edit Signature Requirements!
July 29, 2024PHA has been seeking clarification from AmeriHealth Caritas/Keystone First (AC/KF) on what an acceptable participant signature is for purposes of documenting Manual Edits. In November 2023, AC/KF released guidance that…
Many landline telephone numbers are being transitioned by carriers to Voice over Internet Protocol (VoIP). VoIP is a technology that allows you to make calls over the internet instead of…
This is a reminder for all entities covered by the 21st Century Cures Act Electronic Visit Verification requirements. Effective January 1, 2025, the requirement for compliance with EVV is going from…
HHAeXchange and the Pennsylvania Homecare Association worked collaboratively to make a needed change to an existing report in the FREE portal version of the HHAeXchange platform. This change allows providers…
Thank you to the 200+ attendees who came together last week to move the needle forward for Electronic Visit Verification (EVV) compliance in Pennsylvania! The Department of Human Services currently…
Last week, PHA held an EVV check-in with representatives from the Department of Human Services, Community HealthChoices and Physical Health Choices MCOs, HHAeXchange, Sandata, and Netsmart. Throughout the event, stakeholders shared…
HHAeXchange Invests in Improved Provider Support
March 4, 2024HHAeXchange issued a formal communication emphasizing its commitment to product development and customer service enhancement. Within the communication, Tammy Prause, Vice President of Technical Customer Care at HHAeXchange, recognized recent…
On March 1, 2024, the Department of Human Services (DHS) released a Request For Proposal (RFP) seeking a vendor to provide EVV Module services for the Medicaid Management Information System Modernization Project….
Change Healthcare Experiencing Cyberattack: HHAeXchange Puts Cautionary Hold on Claims
February 26, 2024UnitedHealth Group’s Change Healthcare, which is one of the largest health care technology companies in the United States, Feb. 21 was hit with a cyberattack that began disrupting a number…
HHAeXchange (HHAX) Includes Authorization Due Date
February 5, 2024HHAX Engineering is actively working to upgrade their environment for providers on the free portal to make it easier and faster to push enhancements to providers using the portal. HHAX…
Avoid unnecessary takebacks by using www.phonevalidator.com. This free resource easily determines whether a number is a landline or cell phone. Take a few minutes today to check the numbers you have…
Last week, PHA led a meeting with the majority and minority chairs of the House Human Services Committee and staff to educate them on Electronic Visit Verification (EVV) and the…
EVV Error Status Codes
January 8, 2024Error Status Codes (ESCs) are actively appearing on all claims that are subject to EVV. Providers should actively review these EVV Error Status Codes (ESCs) to determine if their claims and EVV…
All claims and encounters for home health care services are subjected to EVV requirements for dates of service on or after January 1, 2024, and must have a corresponding EVV visit, or…
Home Health EVV Implementation Approaching – Here’s What You Need to Know for Jan. 1
December 18, 2023The January 1, 2024, implementation date for electronic visit verification (EVV) for home health care services (HHCS) is quickly approaching. As a reminder, the use of EVV applies to all providers…
ICYMI: HHAeXchange Issues Provider Notice on Visit Start Date
October 16, 2023HHAeXchange recently shared the following notification to providers: DHS has issued guidance pertaining to shifts where the actual start date is different than the scheduled start date. According to Systems…
Update to EVV Requirements for Pediatric Home Health Aide Services in the FFS and Managed Care Delivery Systems
September 25, 2023The Department of Human Services (DHS) has issued a new bulletin on the update for EVV requirements for pediatric home health aide services in the fee-for-service (FFS) and managed care…
Recently, PHA has heard from members regarding discrepancies in EVV-related compliance reports available to providers and the MCOs. PHA reached out to HHAeXchange and the managed care organizations, and on…
On Friday, the Department of Human Services held an EVV Public Meeting that included program updates for both personal care services (PCS) and home healthcare services (HHCS). The full slide deck…
UPMC Updates Policy on Use of Consumer Cell Phones
March 13, 2023As reported in last week’s Connections, the Department of Human Services (DHS) addressed the use of consumer cell phones for EVV at the March MLTSS meeting, clarifying that DHS does not have…
At last week’s Managed Long-Term Services and Supports (MLTSS) Committee meeting, the Department of Human Services (DHS) clarified that the Department does not have a policy related to the use…
HHAeXchange Homecare Survey: 80% of Caregivers Say Impact on Patient Health and Well-Being Is Their #1 Motivator
February 27, 2023The HHAeXchange team recently conducted a survey of more than 1400 caregivers across the nation to uncover what really motivates them on the job. Despite challenges with workforce shortages, burnout,…
On January 19, PHA CEO Teri Henning was asked to participate in CMS’s quarterly EVV Learning Collaborative. In the meeting, attended by approximately 200 state Medicaid directors and stakeholders, CMS…
Members Ask; PHA Answers: HHAeXchange Edition
January 30, 2023“Allow Shift Overlap” Disabled, Re-enabled Earlier this month, PHA members reached out with concerns about the “Allow Shift Overlap” feature being disabled on HHAeXchange for service codes W1793 and T1005,…
Last week, PHA partnered with HHAeXchange for a 90-minute Q&A session just for members! During this session, HHA answered member questions on:
DHS Adds New EVV Question to Provider Enrollment Application
January 9, 2023Beginning December 16, 2022, home health, homecare and other provider types will see a new question concerning Electronic Visit Verification (EVV) on the Additional Information page when completing a provider enrollment application:…
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